• Regular meetings and trainings were conducted to ensure that all staff members are aware of the importance of customer feedback and the need for continuous improvement. • The comment register was regularly reviewed and analyzed to identify areas for improvement and address any issues or concerns raised by customers. • Customer feedback was used to identify any gaps or shortcomings in the services provided and to develop action plans for improvement. • Efforts were made to streamline and simplify administrative procedures to ensure a more efficient and effective service delivery. • Collaboration and partnerships were established with external organizations, such as GIZ, to leverage their expertise and support in implementing reforms and improving the judicial system. • Regular monitoring and evaluation were conducted to assess the progress and effectiveness of the reform work and to make necessary adjustments and improvements. • Feedback mechanisms, such as suggestion boxes or online platforms, were established to encourage and facilitate customer feedback and engagement. • Staff members were encouraged and incentivized to actively seek and incorporate customer feedback into their work processes and decision-making. • Continuous training and capacity building programs were provided to staff members to enhance their skills and knowledge in delivering quality services and addressing customer needs. • Regular communication and engagement with stakeholders, including legal professionals, advocacy groups, and the general public, were maintained to ensure transparency and accountability in the reform process.