1. Which of the following is NOT a step in the operational planning process? a) Setting objectives b) Identifying resources c) Implementing strategies d) Evaluating performance

Answer: c) Implementing strategies

1. Operational planning is primarily concerned with: a) Long-term goals and objectives b) Short-term goals and objectives c) Both long-term and short-term goals and objectives d) None of the above

Answer: b) Short-term goals and objectives

1. The purpose of operational planning is to: a) Develop strategies to achieve organizational goals b) Allocate resources effectively c) Coordinate activities within the organization d) All of the above

Answer: d) All of the above

1. Which of the following is NOT a characteristic of effective operational planning? a) Flexibility b) Specificity c) Complexity d) Measurability

Answer: c) Complexity

1. The first step in the operational planning process is: a) Setting objectives b) Identifying resources c) Developing strategies d) Evaluating performance

Answer: a) Setting objectives

1. Which of the following is NOT a common tool used in operational planning? a) Gantt chart b) SWOT analysis c) Balanced scorecard d) Pareto chart

Answer: d) Pareto chart

1. Operational planning is typically carried out by: a) Top-level managers b) Middle-level managers c) Front-line supervisors d) All employees

Answer: b) Middle-level managers

1. Which of the following is NOT a benefit of effective operational planning? a) Improved decision-making b) Increased efficiency c) Enhanced communication d) Decreased employee morale

Answer: d) Decreased employee morale

1. Operational planning is focused on: a) Internal factors b) External factors c) Both internal and external factors d) None of the above

Answer: a) Internal factors

1. The final step in the operational planning process is: a) Setting objectives b) Identifying resources c) Implementing strategies d) Evaluating performance

Answer: d) Evaluating performance