Gap: Zomato currently does not have a feature that allows customers to track the delivery status of their orders in real-time.

Solution: Zomato can develop a real-time order tracking feature that allows customers to track their orders from the moment it is picked up by the delivery partner until it is delivered to their doorstep. This feature can be integrated into the Zomato app, and customers can receive notifications and updates on the status of their orders. This will help improve customer satisfaction and reduce the number of customer complaints related to delivery delays or order status.

Summary: Zomato is a leading food tech company that uses data science and machine learning to provide personalized recommendations, analyze customer sentiments, and predict food preparation time. However, the company currently lacks a real-time order tracking feature, which can be a gap in their service. By developing this feature, Zomato can improve customer satisfaction and reduce the number of complaints related to delivery delays or order status.