Gap: One potential gap for Airbnb is the lack of accessibility options for guests with disabilities. While Airbnb does have a filter for “wheelchair accessible” listings, there is no guarantee that these listings will meet the specific needs of guests with disabilities. Additionally, there is no filter for other types of accessibility needs, such as visual or hearing impairments. This can make it difficult for guests with disabilities to find suitable accommodations on the platform.

Solution: Airbnb could address this gap by implementing a more comprehensive accessibility filter that includes options for different types of disabilities. They could also work with hosts to ensure that their listings meet specific accessibility requirements and provide more detailed information about the accessibility features of each listing. Additionally, Airbnb could partner with disability advocacy organizations to better understand the needs of guests with disabilities and develop more inclusive policies and practices.

Summary: While Airbnb has made significant strides in using data to improve the customer experience, there are still gaps in their platform that need to be addressed. By focusing on accessibility options for guests with disabilities, Airbnb could improve the inclusivity of their platform and provide a better experience for all guests.