Gap: One potential gap for Uber is the lack of accessibility for individuals with disabilities. While Uber has made efforts to improve accessibility, such as offering UberWAV for wheelchair-accessible vehicles, there is still a significant gap in the availability of accessible vehicles and drivers trained to assist individuals with disabilities.

Solution: Uber could partner with organizations that specialize in providing transportation for individuals with disabilities, such as Accessible Dispatch or Paratransit, to expand their accessibility offerings. Additionally, Uber could provide training and incentives for drivers to become certified in assisting individuals with disabilities, such as through the National Association of City Transportation Officials’ Accessibility and Mobility for All training program.

Summary: While Uber has made strides in improving accessibility for individuals with disabilities, there is still a significant gap in the availability of accessible vehicles and trained drivers. By partnering with specialized organizations and providing training and incentives for drivers, Uber could expand their accessibility offerings and better serve this underserved population.