Job Description: Receptionist at Maternal Health Care & Child Health Care Hospitals

The receptionist at Maternal Health Care & Child Health Care Hospitals plays a crucial role in ensuring smooth operations and providing excellent customer service to patients, visitors, and staff. The receptionist is responsible for handling various administrative tasks and providing support to the hospital’s front desk operations.

Responsibilities:

1. Greeting and welcoming patients, visitors, and staff in a friendly and professional manner.
2. Answering phone calls, screening and directing them to the appropriate department or individual.
3. Scheduling appointments for patients and maintaining the appointment calendar.
4. Registering new patients and updating existing patient information in the hospital’s database.
5. Collecting and verifying insurance information, as well as processing insurance claims.
6. Assisting patients with completing necessary forms and paperwork.
7. Coordinating with other departments to ensure smooth patient flow and efficient operations.
8. Maintaining cleanliness and organization at the reception area.
9. Handling incoming and outgoing mail, as well as managing email correspondence.
10. Assisting with billing and payment processing, including cash handling and reconciliation.
11. Providing general information to patients and visitors regarding hospital services, policies, and procedures.
12. Assisting with the coordination of patient referrals and transfers.
13. Collaborating with other hospital staff to address patient inquiries and concerns.
14. Maintaining confidentiality of patient information and adhering to HIPAA regulations.
15. Performing other administrative tasks as assigned by the supervisor.

Requirements:

1. High school diploma or equivalent.
2. Previous experience as a receptionist or in a customer service role is preferred.
3. Excellent communication and interpersonal skills.
4. Proficient in using computer systems and software, including electronic medical records.
5. Strong organizational and multitasking abilities.
6. Ability to work in a fast-paced environment and handle stressful situations with composure.
7. Knowledge of medical terminology and procedures is a plus.
8. Ability to maintain a professional and courteous demeanor at all times.
9. Attention to detail and accuracy in data entry and record-keeping.
10. Flexibility to work shifts, including evenings, weekends, and holidays if required.

Note: The specific responsibilities and duties may vary based on the educational background, work experience, and the hospital’s specific requirements.