Front Desk Supervisor - Maternal Health Care & Child Health Care Hospitals

Job Description:

The Front Desk Supervisor in Maternal Health Care & Child Health Care Hospitals is responsible for overseeing the daily operations of the front desk area. They ensure that all administrative tasks are completed efficiently and effectively, providing excellent customer service to patients and their families. The Front Desk Supervisor works closely with the hospital staff to ensure smooth patient flow and satisfaction.

Responsibilities:

1. Supervise and train front desk staff, ensuring they adhere to hospital policies and procedures.
2. Manage the scheduling of front desk staff to ensure adequate coverage at all times.
3. Greet patients and their families, providing a warm and welcoming environment.
4. Register patients, collect necessary information, and verify insurance coverage.
5. Answer phone calls, respond to inquiries, and direct calls to the appropriate department or staff member.
6. Schedule appointments, surgeries, and other procedures, coordinating with medical staff and patients.
7. Maintain patient records, ensuring accuracy and confidentiality.
8. Handle patient complaints and concerns, resolving issues in a timely and professional manner.
9. Collaborate with other hospital departments to ensure efficient patient flow and coordination of care.
10. Monitor and maintain the cleanliness and organization of the front desk area.
11. Stay updated on hospital policies, procedures, and services to provide accurate information to patients and their families.
12. Assist with billing and insurance claims, ensuring accuracy and timely submission.
13. Prepare reports on front desk activities, including patient volume, wait times, and customer satisfaction.
14. Participate in staff meetings and trainings to stay informed about changes in hospital procedures and protocols.

Requirements:

1. High school diploma or equivalent; additional education in healthcare administration is a plus.
2. Proven experience as a front desk supervisor or similar role in a healthcare setting.
3. Excellent customer service and communication skills.
4. Strong organizational and multitasking abilities.
5. Proficient in using computer systems and electronic medical records.
6. Knowledge of medical terminology and insurance procedures.
7. Ability to remain calm and professional in stressful situations.
8. Attention to detail and accuracy in completing administrative tasks.
9. Ability to work independently and as part of a team.
10. Flexibility to work evenings, weekends, and holidays as needed.

Note: The specific responsibilities and duties may vary depending on the educational background and work experience of the Front Desk Supervisor.