Job Description: Receptionist at Maternal Health Care & Child Health Care Hospitals

Position Summary: The receptionist plays a crucial role in providing excellent customer service and ensuring smooth operations at Maternal Health Care & Child Health Care Hospitals. They are responsible for greeting and assisting patients, visitors, and staff, as well as managing administrative tasks. The receptionist should have a strong educational background and work experience in a healthcare setting.

Responsibilities and Duties: 1. Greet and welcome patients, visitors, and staff in a friendly and professional manner. 2. Register patients by collecting necessary personal and insurance information accurately. 3. Schedule appointments for patients and coordinate with healthcare providers to ensure timely and efficient service. 4. Answer phone calls, respond to inquiries, and provide information about hospital services and policies. 5. Maintain patient records and ensure confidentiality of all personal and medical information. 6. Verify insurance coverage and assist patients with insurance-related queries. 7. Collect payments for services rendered and provide receipts to patients. 8. Coordinate with other departments to ensure smooth patient flow and resolve any issues or concerns. 9. Assist in maintaining a clean and organized reception area. 10. Perform general administrative tasks such as filing, faxing, and data entry. 11. Stay updated with hospital policies, procedures, and regulations to provide accurate information to patients and visitors. 12. Collaborate with the healthcare team to ensure a positive patient experience.

Qualifications and Experience: 1. High school diploma or equivalent. Additional education in healthcare administration or related field is preferred. 2. Proven work experience as a receptionist in a healthcare setting is highly desirable. 3. Excellent communication and interpersonal skills to interact effectively with patients, visitors, and staff. 4. Strong organizational and multitasking abilities to handle multiple responsibilities efficiently. 5. Proficient in using computer systems, electronic medical records, and office software. 6. Knowledge of medical terminology and insurance procedures is an advantage. 7. Ability to maintain composure in stressful situations and handle patient complaints or difficult situations with empathy and professionalism. 8. Attention to detail and accuracy in maintaining records and handling financial transactions.

Note: This job description is a general outline of the responsibilities and qualifications required for the receptionist position at Maternal Health Care & Child Health Care Hospitals. Specific duties may vary depending on the hospital’s policies and needs.