Job Description: Administrative Staff in Maternal Health Care & Child Health Care Hospitals

Position: Administrative Staff

Job Summary: The administrative staff in maternal health care and child health care hospitals play a crucial role in ensuring the smooth functioning of the hospital. They are responsible for managing various administrative tasks and providing support to the medical staff, patients, and visitors. The administrative staff should have a strong educational background and relevant work experience in healthcare administration.

Responsibilities and Duties:

1. Patient Registration and Records Management: - Register new patients and maintain accurate records of their personal and medical information. - Ensure all necessary documents are completed and filed appropriately. - Update patient records as required and maintain confidentiality.

2. Appointment Scheduling: - Coordinate and schedule appointments for patients, doctors, and other medical staff. - Manage the appointment calendar efficiently to minimize waiting times and maximize productivity. - Inform patients of any changes in their appointments and reschedule as necessary.

3. Billing and Insurance: - Assist patients with billing inquiries and provide information on insurance coverage. - Verify insurance eligibility and process insurance claims. - Coordinate with the finance department to ensure accurate and timely billing.

4. Front Desk Operations: - Greet and assist patients, visitors, and staff in a professional and friendly manner. - Answer phone calls, respond to inquiries, and direct calls to the appropriate department. - Maintain a clean and organized front desk area.

5. Inventory Management: - Monitor and maintain inventory of office supplies, forms, and other necessary materials. - Coordinate with the procurement department to ensure timely replenishment of supplies. - Keep track of medical equipment and report any maintenance or repair needs.

6. Data Entry and Reporting: - Enter patient information, medical records, and other data accurately into the hospital’s database. - Generate reports as required by the management or medical staff. - Ensure data integrity and confidentiality.

7. Administrative Support: - Provide administrative support to the medical staff, including scheduling meetings, preparing documents, and organizing events. - Assist in the preparation and distribution of educational materials for patients and their families. - Collaborate with other departments to ensure efficient workflow and effective communication.

Qualifications and Experience:

• Bachelor’s degree in healthcare administration or a related field.
• Previous experience in a healthcare setting is preferred.
• Proficient in using computer software and electronic medical record systems.
• Excellent organizational and multitasking skills.
• Strong attention to detail and accuracy.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of medical terminology and procedures is an advantage.

Note: The job description provided above is a general outline of the responsibilities and duties expected from administrative staff in maternal health care and child health care hospitals. The specific responsibilities may vary depending on the hospital’s size, policies, and requirements.