Lesson Title: Introduction to Effective Communication in Social and Health Care Settings
Level: B1
Objective: By the end of this lesson, learners will be able to introduce themselves, engage in small talk, and demonstrate active listening skills in a social and health care context.
Duration: 60 minutes
Materials: - Whiteboard or flipchart - Markers - Handout with conversation starters (optional)
Ice-Breaker Activity: Two Truths and a Lie
Instructions: 1. Divide the class into pairs or small groups. 2. Explain that each person will take turns sharing three statements about themselves, two of which are true and one that is false. 3. Encourage learners to be creative and make the statements interesting. 4. After each person shares their statements, the other group members should discuss and guess which statement is the lie. 5. Rotate until everyone has had a chance to share.
Warm-up Discussion: Importance of Effective Communication in Social and Health Care
Instructions: 1. Write the following questions on the board: - Why is effective communication important in social and health care settings? - What challenges might arise when communicating with patients or clients? 2. Divide the class into pairs or small groups and ask them to discuss the questions. 3. After a few minutes, invite volunteers to share their thoughts with the whole class. 4. Facilitate a brief discussion, highlighting the importance of clear communication, building trust, and understanding cultural differences in social and health care settings.
Main Activity: Small Talk Practice
Instructions: 1. Explain that small talk is an essential skill for building rapport and establishing connections with patients, clients, and colleagues. 2. Distribute a handout with conversation starters or write a few examples on the board. 3. Model a small talk conversation with a volunteer, using one of the conversation starters. 4. Encourage learners to practice small talk in pairs or small groups, using the provided conversation starters or their own ideas. 5. Monitor the conversations and provide feedback on pronunciation, fluency, and appropriate use of small talk. 6. After the practice, ask a few pairs or groups to share interesting or challenging moments from their conversations.
Wrap-up Discussion: Active Listening Skills
Instructions: 1. Write the following active listening skills on the board: - Maintaining eye contact - Nodding and using facial expressions to show understanding - Asking clarifying questions - Paraphrasing or summarizing what the speaker said 2. Discuss each skill briefly, explaining its importance in effective communication. 3. Divide the class into pairs and ask them to practice active listening by taking turns sharing a personal experience while the other person actively listens. 4. Afterward, encourage learners to provide feedback to their partners on their active listening skills. 5. Facilitate a class discussion on the challenges and benefits of active listening in social and health care settings.
Conclusion: Summarize the key points covered in the lesson, emphasizing the importance of effective communication, small talk, and active listening in social and health care settings. Encourage learners to continue practicing these skills in their daily interactions.
Note: Adjust the activities and discussion questions based on the specific needs and interests of your learners.
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