Lesson Plan: Business English Class

Topic: Types of Shops, Items and Goods in a Supermarket, Refunds and Exchanges, Present Simple, Assisting Customers, Operating a Cash Register

Introduction: - Greet the students and introduce the topic of the lesson: Business English for customer service in a supermarket setting. - Explain the importance of effective communication and language skills in the business world. - Share the learning objectives for the lesson: understanding different types of shops, vocabulary related to items and goods in a supermarket, handling refunds and exchanges, using the Present Simple tense, assisting customers, and operating a cash register.

Lesson Outline: 1. Types of Shops: a. Show a video resource (e.g., https://youtu.be/7v6X6xXa3x0) explaining different types of shops. b. Discuss the types of shops mentioned in the video and ask students to share examples from their own experiences. c. Provide a worksheet (e.g., https://www.teach-this.com/images/resources/types-of-shops.pdf) for students to match shop types with their descriptions.

1. Items and Goods in a Supermarket: a. Show a video resource (e.g., https://youtu.be/7v6X6xXa3x0) highlighting common items and goods found in a supermarket. b. Introduce supermarket-related vocabulary (e.g., groceries, produce, dairy, frozen foods, etc.) and provide visual aids or flashcards. c. Engage students in a discussion about their favorite supermarket items and ask them to describe them using the Present Simple tense.

2. Refunds and Exchanges: a. Discuss the importance of customer satisfaction and the need for a clear refund and exchange policy. b. Show a video resource (e.g., https://youtu.be/7v6X6xXa3x0) explaining the process of refunds and exchanges. c. Provide a worksheet (e.g., https://www.teach-this.com/images/resources/refunds-and-exchanges.pdf) for students to complete sentences related to refunds and exchanges using the correct vocabulary.

3. Present Simple: a. Introduce the Present Simple tense and its usage in customer service situations. b. Provide examples of sentences using the Present Simple tense in the context of assisting customers (e.g., “We open at 9 am every day.”). c. Engage students in a role-play activity where they practice using the Present Simple tense to assist customers in different scenarios.

4. Assisting Customers: a. Discuss the importance of providing excellent customer service and the skills required to assist customers effectively. b. Show a video resource (e.g., https://youtu.be/7v6X6xXa3x0) demonstrating effective customer service in a supermarket. c. Divide students into pairs and provide them with a role-play scenario where they take turns assisting customers using appropriate language and phrases.

5. Operating a Cash Register: a. Explain the process of operating a cash register and the importance of accuracy and efficiency. b. Show a video resource (e.g., https://youtu.be/7v6X6xXa3x0) demonstrating the steps involved in operating a cash register. c. Provide a worksheet (e.g., https://www.teach-this.com/images/resources/cash-register.pdf) for students to practice calculating totals, giving change, and handling different payment methods.

Questioning: - Throughout the lesson, ask open-ended questions to encourage student participation and critical thinking. - Examples: “What types of shops have you visited recently?” “How would you handle a customer requesting a refund?” “What are some common items found in the produce section of a supermarket?”

Assessment: - Monitor students’ participation and engagement during discussions and activities. - Evaluate students’ understanding through their completion of worksheets and role-play performances. - Provide feedback and guidance to help students improve their language skills and knowledge.

Differentiation: - Provide additional support to students who may struggle with vocabulary or grammar by offering extra examples and explanations. - Encourage more advanced students to use higher-level vocabulary and engage in more complex role-play scenarios.

Plenary: - Summarize the key points covered in the lesson, emphasizing the importance of effective communication and customer service skills in a business setting. - Allow students to ask any remaining questions or share their thoughts on the topics discussed. - Provide a brief preview of the next lesson to maintain student interest and motivation.

Note: The video resources mentioned in the lesson outline can be replaced with other relevant videos available online. Similarly, the worksheet resources can be substituted with similar worksheets found on various teaching resource websites.