Discussion:

1. Internal Quality Audit results and COA Findings (if applicable) (9.3.2 c6): - We should discuss the findings of the internal quality audit and any corrective actions that need to be taken. - If there are any findings from the Certification Body’s audit, we should also discuss those and determine the necessary actions. - It is important to ensure that all non-conformities are addressed and closed within the specified timeframe.

2. Performance of external providers (9.3.2 c7): - We should review the performance of our external providers and discuss any issues or concerns. - If there are any non-conformities or areas for improvement identified, we should discuss how to address them. - It is important to ensure that our external providers meet our quality requirements and deliver the expected results.

3. Adequacy of resources (9.3.2 d): - We should assess whether our current resources are sufficient to meet the organization’s quality objectives. - If there are any resource gaps identified, we should discuss how to address them. - It is important to ensure that we have the necessary resources, including personnel, infrastructure, and equipment, to effectively implement and maintain our quality management system.

4. Risk Monitoring & Review results (9.3.2 e): - We should review the results of our risk monitoring and review activities. - If there are any new risks identified or changes in the severity or likelihood of existing risks, we should discuss how to mitigate them. - It is important to regularly monitor and review risks to ensure that appropriate actions are taken to prevent or minimize their impact on the organization.

5. Opportunities for Improvement (9.3.2 f): - We should identify and discuss any opportunities for improvement in our quality management system. - This could include suggestions for process enhancements, cost savings, or efficiency improvements. - It is important to continuously seek opportunities for improvement to enhance the effectiveness and efficiency of our quality management system.

Agreement:

1. We agree to address all non-conformities identified in the internal quality audit and the Certification Body’s audit within the specified timeframe.
2. We agree to monitor the performance of our external providers and take necessary actions to address any issues or concerns.
3. We agree to assess the adequacy of our resources and take necessary steps to ensure that we have the necessary resources to meet our quality objectives.
4. We agree to regularly monitor and review risks and take appropriate actions to mitigate them.
5. We agree to actively seek opportunities for improvement and implement necessary changes to enhance our quality management system.

By discussing and reaching an agreement on these agenda items, we can ensure that our quality management system is effective, efficient, and continuously improving.