Problems: 1. Duplicate accounting, HR and logistics management functions between the two stores. 2. Use of separate barcodes for the same item in each store. 3. Complication in using several standards (UPC and EAN) for barcodes. 4. Lack of integration between the POS system and the loyalty programme. 5. Manual generation and printing of barcodes. 6. Limited payment options for customers. 7. Lack of online presence for customers to view services and make payments.

Benefits: 1. Removal of duplication of functions between the two stores. 2. Use of standardized barcodes for all items. 3. Integration of the loyalty programme with the POS system. 4. Automated generation and printing of barcodes. 5. Online presence for customers to view services and make payments. 6. Ability to link to the websites of musical instrument wholesalers and manufacturers. 7. Ability to generate reports of stock on-hand, in the warehouse, on order or sold (all by store or in total). 8. Ability to track loyalty programme grade of each customer. 9. Increased payment options for customers.