Numbat Musical Enterprises (NME): A firm that retails musical instruments to the general public in Perth, Western Australia.

Joondalup: A northern suburb of Perth where one of NME’s stores is located.

Rockingham: A southern suburb of Perth where one of NME’s stores is located.

Warehouse: A centrally-located storage facility where NME keeps its stock items.

Stock items: Musical instruments and equipment that NME sells to customers.

Barcodes: A unique identifier for each stock item that NME uses to track its inventory.

UPC: Universal Product Code, a standard barcode system used in North America.

EAN: European Article Number, a standard barcode system used in Europe.

Duplicate accounting: The practice of keeping separate accounting records for each store, which can lead to inefficiencies and errors.

HR: Human Resources, the department responsible for managing NME’s employees.

Logistics management: The process of planning, implementing, and controlling the movement of goods and services.

Lay-by system: A payment plan where customers make an initial deposit and then pay off the balance over a period of up to six months.

RRP: Recommended Retail Price, the price that manufacturers suggest retailers sell their products for.

Customer loyalty programme: A rewards program that incentivizes customers to make repeat purchases.

POS system: Point of Sale system, a computerized system used to manage sales transactions.

MMS Retail Solutions: The company that supplies NME’s POS system.

GTIN: Global Trade Item Number, a unique identifier for each stock item that is used in the UPC/EAN system.

Loyalty programme grade: The level of rewards that a customer is eligible for based on their cumulative purchases.

Silver, gold, and platinum: The three loyalty programme grades that NME offers, with increasing rewards for higher levels of spending.

Major brands: The well-known manufacturers whose products NME stocks, including Boss, Ernie Ball, ESP, Fender, Gibson, Line6, Maton, Roland, and Yamaha.