Actor Actions: 1. Staff member greets the customer and thanks them for their loyalty. 2. Staff member checks the customer’s purchase history to determine their eligibility for loyalty rewards. 3. Staff member informs the customer of the rewards they have earned and explains how they can redeem them. 4. Staff member provides the customer with any necessary information or materials to redeem their rewards. 5. Staff member thanks the customer again for their loyalty and encourages them to continue shopping at the store.

System Response: 1. The system recognizes the customer’s loyalty status and purchase history. 2. The system calculates the rewards the customer has earned based on their purchases. 3. The system generates a report for the staff member to access and inform the customer of their rewards. 4. The system updates the customer’s loyalty account to reflect the rewards earned and redeemed. 5. The system sends a notification to the customer confirming their rewards and providing instructions on how to redeem them.