Actor Actions: 1. Staff member greets the customer and thanks them for their loyalty. 2. Staff member checks the customer’s purchase history to determine their eligibility for loyalty rewards. 3. Staff member informs the customer of the loyalty rewards they have earned. 4. Staff member explains how the loyalty rewards can be redeemed. 5. Staff member thanks the customer again for their continued patronage.

System Response: 1. The system recognizes the customer’s loyalty status and purchase history. 2. The system calculates the loyalty rewards the customer has earned. 3. The system generates a loyalty rewards code or voucher for the customer. 4. The system updates the customer’s loyalty status and rewards balance. 5. The system sends a notification to the customer’s account or email with details of their loyalty rewards.